Multiple properties honored for customer service, hospitality, accommodations and outstanding vacation experiences
Myrtle Beach, SC – January 28, 2016 – Defender Resorts- Today RCI, the worldwide leader in vacation exchange announced they have awarded the prestigious RCI Gold Crown Resort award, RCI Silver Crown Resort award and RCI Hospitality designation to multiple resorts managed by Defender Resorts.
The RCI Gold Crown Resort award was given to Coral Sands Resort in the Cayman Islands. According to RCI, only a select number of RCI affiliated resorts meet their requirements for recognition and have earned the RCI Gold Crown Resort award. It represents that they have attained high levels of excellence in resort accommodations, hospitality and member experience ratings as measured by RCI through guest feedback.
The RCI Silver Crown award was given to Beachside Village Resort in Falmouth, Massachusetts, Lehigh Resort Club in Lehigh Acres, Florida, The Reef at Marathon in the Florida Keys and Turtle Reef Club in Jensen Beach, Florida.
Hospitality awards were given to Beach House Golf & Racquet Club in Myrtle Beach, Boardwalk One, The Quarters and Ocean High Resort in Ocean City, Maryland, Maritime Beach Club in North Myrtle Beach and Sea Palace in Sint Maarten.
Resorts that have provided outstanding vacation experiences for RCI exchange guests are honored with this prestigious award. These resorts have met quality and service standards based on ratings from RCI Subscribing Member Comment Cards.
“We are very proud of our resorts and are thankful for all the general managers and employees at the resort level for achieving these honorable awards,” said Mark Westbrook, President and COO of Defender Resorts. “We encourage and support our resorts to be the places that owners and guests deserve, so having the guests be the ones who rate resorts to earn these designations is incredibly rewarding.”
“The RCI Resort Recognition Program helps set important standards for quality at RCI affiliated properties,” said Gordon Gurnik, president of RCI. “We are thrilled to recognize those who have attained this designation, and we are proud to be affiliated with them as they deliver fantastic vacation experiences to RCI subscribing members.”
About Defender Resorts
Defender Resorts, Inc. has been providing quality management service to the timeshare and vacation ownership industry for more than 30 years. We currently manage 27 resorts (29 Associations) with offices in five states. Our corporate headquarters is located in Myrtle Beach, South Carolina.
Defender Resorts, Inc. specializes in customized management services utilizing experienced personnel and finely tuned systems, providing a significant foundation for analyzing existing operations and a formula for excellence. We have vast experience in areas of owner databases, owner communications, rental and sales marketing, refurbishment and renovation, budgeting and long-term planning, quality controls, financial reporting and analysis, and most importantly, human resource management.
RCI is the worldwide leader in vacation exchange with approximately 4,500 affiliated resorts in more than 100 countries. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through the RCI Weeks® program, the week-for-week exchange system, and the RCI Points® program, the industry’s first global points-based exchange system, RCI provides flexible vacation options to its 3.8 million RCI subscribing members each year. RCI’s luxury exchange program, The Registry Collection® program, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI is part of Wyndham Destination Network and the Wyndham Worldwide family of brands (NYSE: WYN). For additional information visit our media center or rciaffiliates.com. RCI also can be found on Facebook, YouTube and Twitter.
# # #