ABOUT OUR COMPANY:
Defender
Resorts, Inc. has been providing quality management service to the
timeshare/vacation ownership industry for over 30 years. We are currently
managing 16 resorts with offices in five states. Our corporate headquarters
is located in Myrtle Beach, South Carolina.
Defender Resorts specializes in customized management services
utilizing experienced personnel and finely tuned systems, which provide
a significant foundation for analyzing existing operations and a formula
for excellence. We have vast experience in areas of owner databases,
owner communications, refurbishment and renovation, budgeting and
long-term planning, quality controls, financial reporting and analysis,
and most importantly, human resources management.
We
are prepared to provide the tools to the Board of Directors to make
the decisions necessary to improve upon the vacation experience for
all owners and we welcome the opportunity to implement those policies.
Defender Resorts,
Inc. began in 1978 as a wholly-owned subsidiary of Defender Industries
of Columbia, South Carolina. In 1988 Defender Industries' successor
sold its interest in both Defender Services and Defender Resorts to
the managing employees of each respective company. Ken McKelvey,
currently Chairman and CEO, became
a principle Stockholder and President of Defender Resorts. In 1989,
both Mark Westbrook, currently President and COO, and Frank Baker,
currently Executive Vice-President, joined the company and
subsequently became stockholders in Defender Resorts, Inc.
The company and Mr. McKelvey
were instrumental in the development, sales and marketing of:
The Beach House Golf & Racquet Club, completed in 1982.
The Links Golf & Racquet Club, completed in 1983.
Ocean Villas Resort, completed in 1985.
Atalaya Towers Resort, completed in 1986.
These entities began the full-service management of interval ownership
resorts by Defender.
Defender presently manages timeshare resorts in Myrtle Beach &
North Myrtle Beach, South Carolina; Ocean City, Maryland; Dewey
Beach, Delaware; and Lenox, Massachusetts.
Ken McKelvey - Chairman and Chief Executive Officer.
Mark
Westbrook -
President and Chief Operating Officer.
Frank Baker - Executive Vice President.
OUR MISSION:
At Defender Resorts,
Inc. we are large enough to get the job done and small enough to care.
We design systems and applications that maintain quality and budgets,
yet always strive to improve. We provide our employees with an environment
of appreciation, respect and working conditions conducive to performing
their assigned tasks to the best of their abilities and conducive
to achieving both personal and professional gratification. We manage
the affairs and operations of the facilities under our control in
highly ethical and professional manner, to produce the greatest possible
financial accountability and responsibility to our owners and associations.
OUR PHILOSOPHY:
Direction provided by
professional management and overseen by the Homeowners Association's
Board of Directors is essential to the continued success and complete
enjoyment of it's owners and guests.
BENEFITS OF SPECIALIZATION:
Financial
Sound financial systems are critical to successful enterprise. We
believe that the foundation of meaningful and detailed historical
information provides the building blocks for understanding, controlling
and planning the operations of the resort. This groundwork is built
on a daily basis, incorporation checks and balances to ensure the
accuracy and accountability of the operation at the resort and continuing
to the reporting and analysis prepared at our central office. We strive
to provide as much information as possible for the Board of Director
to use for making the most informed decisions for the success of the
resort.
We know that tracking the past results gives us the best indicator
of future needs. Forecasting the current year and budgeting future
years are essential to the financial position of the resort. We have
extensive experience in preparing the meticulous analysis used in
planning and tracking large capital projects.
Rental Management & Advertising
Our rental management and marketing programs are dedicated
to planning a vacation experience that satisfies the guest, the
owner and the Homeowner's Association. We create advertising and marketing
plans for each property to effectively reach the most widespread avenues.
The golf, vacation, travel agent, group tours, corporate and exchange
markets all receive individual attention in our advertising plans.
At Defender Resorts we go to great lengths to create new business
and we also go the extra mile to make our guests want to return time
and time again.
Training
The secret
to success is "leadership and training", the drive to create that
special spark of enthusiasm in staff and management and realize that
each is they are a personal representative of our owners and guests. All of
our staff are equally important to the success of the company and
undergo periodic training and educational classes, with emphasis on
service skills. We encourage our employees to find a "better way"
to accomplish our ultimate goal - to satisfy customers. The combination
of leadership, training, and management attitude really makes this
goal possible and sets Defender Resorts apart from its competition.
Resales
Defender
Realty, Inc. began as a subsidiary of Defender Resorts, Inc. in 1990
in response to owner complaints about resale companies that require
advance money to sell their vacation weeks. We provide timeshare owners
a resale program with no "upfront" fee of any kind. Since inception,
Defender Realty, Inc. has become a recognized leader in the vacation
industry and resale marketplace. We have established ourselves in
South Carolina, North Carolina, Maryland and Tennessee. All of our
sales associates are licensed real estate professionals with years
of experience in the timeshare industry.
Defender Realty, Inc. also offers a variety of programs to stimulate
sales such as merchant discounts, golf discounts and the Defender
Flex(r) program. Defender's referral program rewards owners with free
gifts and cash prizes for referring their friends or family, who become
our next owners.
At Defender
Resorts - We Care!
Defender Resorts is continually seeking out and evaluating
potential enhancements to resorts that meet the changing interests
of timeshare owners and guests. Over the past two decades, our company
has assembled a talented team of resale management, rental specialists,
architects, interior designers and landscape architects, who are at
the cutting edge of resort management and evolving customer needs.
We have embraced the Internet technology by creating websites for
Defender Resorts, Inc. and each resort to provide information to owners,
renters and buyers including resort photographs, floor plans with
lists of amenities and newsletters. We are very proud of our ability
to provide a vacation experience that owners and guests eagerly return
to enjoy year after year.
Summary
and Conclusions.....
Defender
Resorts is excited about the opportunity to implement a management
plan that fulfills the goals and dreams of the owners of your resort.
We look forward to accomplishing a management transition through informative
communication, weekly ownership meeting, newsletters and personal
contacts. Above all, the Board of Directors' decision to seek a new
and energetic management team will result in a commitment to protect
property values and to provide the vacation experience you envision.
6301 North Kings Hwy.