(843) 449-6500   Industry News Defender News Flex Program VIP Golf Program VIP Merchant Program About Defender
 WELCOME RESORTS SPECIALS SALES MANAGEMENT OWNER RESOURCES CONTACT US
 
 

  Defender's management services include, but are not limited to:
  • Resorts & Front Desk Management
  • Rentals
  • Timeshare Resales
  • Property Management
  • Accounting Management
  • Vacation Ownership Management
  • Timeshare Management

    Click here for a complete list of services provided by Defender Resorts.
 
 
 

What Owners and Guests are saying about Defender Resorts.

"The unit was spotless clean at check in .... The staff were very friendly and always helpful when we asked for help or needed anything."
                   ~J. Lugoff, SC, Jan.2011

"We got in and check-in was extremely fast....The staff themselves were extremely friendly! They helped suggest a place to eat and answered all our questions when we had any. Our kitchen light blew out and they were at the room within 5 minutes to fix the problem."
                   ~Will R., Arlington, VA, June 2009

"We really enjoyed our stay at the Links....Resort seemed to be well kept and was clean upon our arrival.....Talked to many people throughout the week that have been going there for years and they absolutely raved about it! No real timeshare pitch either :)" 
                   ~MB, Ocean Isle, NC, Aug. 2010

"The unit we had was very clean....Staff was very nice." 
                   ~Arthur DG, VA, Jan. 2010

"This is an excellent place for families....a very good staff indeed, very attentive to your needs, and a nice welcoming breakfast and orientation on Monday." 
                   ~ES, Huron, OH, Apr. 2009


 

 
     
 
 

Defender Resorts is a professional management company that has been in the timeshare and hospitality management business since 1979. We offer a full range of services in management as well as in resales and rentals. We are very confident that our company can provide the services that you require while providing the checks and balances that are needed.

Defender has been providing highly prudent and accountable management services including resales and rentals to the hospitality industry for over thirty years. We are currently responsible for 17 resorts and 19 associations with approximately 40,000 owners spanning a geographic region between Massachusetts; Delaware, Maryland, South Carolina, Florida and in the Grand Cayman Islands. Our corporate office is located in Myrtle Beach, SC.

Defender specializes in customized management services based in experience and accountable operations. This provides a significant foundation for analyzing existing operations and establishes a solid foundation for future growth at a resort. Our management reporting systems produce the means to maintain a streamlined operational structure that assesses areas of efficiencies, possible increased revenue sources and greater expense control. We have policies and procedures for all aspects of managing a timeshare resort from management, rentals to resales. We can step in as your Management Agent and assure you and your association great owner satisfaction while providing an outstanding vacation experience.

At Defender, we are a large company of resources with a small company commitment to individual attention. We are dedicated to our customers and the employees that make this company successful. We provide our employees with an environment of appreciation, respect and excellent working conditions. We believe this environment enables them to perform in a highly ethical, professional manner and is conducive to achieving both personal and professional gratification.

 
 
 

Management Services

Defender Resorts is positioned to implement Quality Assurance programs that work toward guaranteeing that the property and facilities are maintained at the highest standards. Defender Resorts is prepared to offer systems of reporting and analysis that can chart the capital needs of the resort over many years. The Reserve Determination Study and Preventive Maintenance Plan are very important components in protecting the assets of the resort and the investment value of its owners.

We do understand that the income stream is from owners. First, we have and will always make our services affordable. Secondly, one of our primary responsibilities is to provide the Board members with the financial and operational information with review that will allow them to make informed, prudent and affordable decisions.

 

-Board Member Communication-

  • Board & Annual Meeting Minutes
  • Monthly Financial Packages
  • Monthly Operations Reports
  • Internal Comment Card Reports
  • Newsletters
  • "In The Boardroom" industry news
  • Meeting Notices
    -Board Meeting Notice
    -Annual Meeting Notice
    -Proxy Card

-Resort Financial Plans-

  • Operating Budget Summary with Notes

  • Operating Budget Major Variance Report

  • 12-Month Forecast Worksheet

  • Salary & Wages Worksheet

  • Reserve for Replacement Plan

  • Reserve Analysis

  • Reserve Analysis for 10-Year Cash Flow

  • Newsletter Budget Review

  • Newsletter Reserve for Replacement Overview

  • Newsletter Owner Reserve Education Article

-Information Technology-

  • Utilizes the latest TimeShareWare software

  • Offering 24 hour “live” owner & guest information

  • Online Owner Account & Reservations Access

-Operations Manual-

  • Job Descriptions
  • Front Desk Procedures
  • Housekeeping Procedures
  • Preventative Maintenance Plan
  • Guest Relations
  • Energy and Cost Reduction Procedures

-Owner Services Department-

  • Introduction to Owner Service

  • Billing and Collection Policy Procedure

  • Analysis of Ownership week
    -Unpaid Accounts Listings by Cause
    -Collections Report by Agency
    -Hardship Policy
    -Billing Statement Sent to Owners

  • Ownership Change Procedures
    -Deed Policy
    -New Owner Update Form
    -New Owner Letter

  • Resort Cash Management
    -Daily Cash Report
    -Nightly Phone Audits on Vacant units
    -Rental Escrow Bank Account
    -Owner Statement for Rental Activity
    Sample Reports
    -Aging Reports by Owner Name, Unit Week or Amount
    -Payment Report Summary or Detail
    -Trial Balance Report

-New Director Kit-

  • Current Board of Directors Listing

  • Two Years Operating Budget

  • Current Operations Report

  • Current Financial Report

  • Two Years Audit Report

  • Two Years Tax Return

  • Three Years Board of Directors Meeting Minutes

  • Three Years Annual Meeting Minutes

  • Three Years Newsletter

  • Controlling Documents of Association

  • Training on Parliamentary Procedures

  • Oversight of General Timeshare Law

-Resales-

  • On-Site Representation by Licensed Agents

  • Association and Owner Sales
    Marketing and Training of Sales Staff

-Rentals-

  • Central Reservation System

  • 24 Hour Reservation Capabilities

  • Advertising & Marketing
    -Electronic email blasts & Social Media

 

Association Management

Defender Resorts takes pride in the experience and professionalism of its Property Management Staff From check in, resort hospitality, housekeeping, routine staff maintenance to contracting for extensive specialty maintenance and repairs to developing procedures, sending notices, and keeping records of legal documents, Defender Resorts remains perpetually involved and informed.

Financial Management

Managing finances properly takes experience and commitment when it comes to property management. Defender Resorts will assist the Board in the preparation of a budget that includes annual operations budget as well as long-term budget for capital improvements and replacement reserves. It will collect homeowners dues, assessments, late fees and user fees, pay association invoices and much more.

 

 
 

(843) 449-6500

 

 

Industry News

Defender News Flex Program VIP Golf Program VIP Merchant Program About Defender
 WELCOME RESORTS SPECIALS SALES MANAGEMENT OWNER RESOURCES CONTACT US
 

 

 

This website may not be copied whole or in part without prior permission. ©2011 Defender Resorts, Inc.