Owner Services

/Owner Services
Owner Services 2017-02-24T16:00:02+00:00

Our owner services department at our corporate office in Myrtle Beach is fully-staffed with knowledgeable Owner Service Managers to take owner calls, manage billings, deeds, collections and much more. They are readily available for owners to contact so they can stay on top of their vacation ownership. Having dedicated owner services professionals provides an integral part in our management services so owners are always able to manage their ownership.

 

Our outstanding Owner Services Department is an important part of our management services. They continuously work to assist owners and the association by taking care of:

  • Billing & Collection Policies and Procedures

  • Analysis of Ownership Week

  • Unpaid Accounts Listing by Cause

  • Collections Report by Agency

  • Hardship Policy

  • Sending Billing Statements

  • Processing Owner Payments

They also handle ownership change procedures such as:

  • Deed Transfers in Database

  • New Owner Update Forms

  • New Owner Letters

Owner Services are also instrumental in resort cash management by analyzing:

  • Daily Cash Reports

  • Nightly Phone Audits of Vacant Units

  • Rental Escrow Bank Accounts

  • Owner Statements for Rental Activity

They provide reports including:

  • Aging Reports by owner name, week or amount

  • Payment report Summary or Detail

  • Trial Balance Report

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Questions about your resort's or current management company's owner services?

Contact us for a consultation.
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