Defender Resorts - Timeshare Rentals and Management

Defender Resorts is positioned to implement Quality Assurance programs that work toward guaranteeing that the property and facilities are maintained at the highest standards. Defender Resorts is prepared to offer systems of reporting and analysis that can chart the capital needs of the resort over many years. The Reserve Determination Study and Preventive Maintenance Plan are very important components in protecting the assets of the resort and the investment value of its owners.

We do understand that the income stream is from owners. First, we have and will always make our services affordable. Secondly, one of our primary responsibilities is to provide the Board members with the financial and operational information with review that will allow them to make informed, prudent and affordable decisions.

-Board Member Communication-

Board & Annual Meeting Minutes
Monthly Financial Packages
Monthly Operations Reports
Internal Comment Card Reports
Newsletters
"In The Boardroom" industry news
Meeting Notices
-Board Meeting Notice
-Annual Meeting Notice
-Proxy Card

-Resort Financial Plans-

Operating Budget Summary with Notes
Operating Budget Major Variance Report
12-Month Forecast Worksheet
Salary & Wages Worksheet
Reserve for Replacement Plan
Reserve Analysis
Reserve Analysis for 10-Year Cash Flow
Newsletter Budget Review
Newsletter Reserve for Replacement Overview
Newsletter Owner Reserve Education Article

-Information Technology-

Utilizes the latest TimeShareWare software
Offering 24 hour “live” owner & guest information
Online Owner Account & Reservations Access

-Operations Manual-

Job Descriptions
Front Desk Procedures
Housekeeping Procedures
Preventative Maintenance Plan
Guest Relations
Energy and Cost Reduction Procedures

-Owner Services Department-

Introduction to Owner Service
Billing and Collection Policy Procedure
Analysis of Ownership week
-Unpaid Accounts Listings by Cause
-Collections Report by Agency
-Hardship Policy
-Billing Statement Sent to Owners
Ownership Change Procedures
-Deed Policy
-New Owner Update Form
-New Owner Letter
Resort Cash Management
-Daily Cash Report
-Nightly Phone Audits on Vacant units
-Rental Escrow Bank Account
-Owner Statement for Rental Activity
Sample Reports
-Aging Reports by Owner Name, Unit Week or Amount
-Payment Report Summary or Detail
-Trial Balance Report

-New Director Kit-

Current Board of Directors Listing
Two Years Operating Budget
Current Operations Report
Current Financial Report
Two Years Audit Report
Two Years Tax Return
Three Years Board of Directors Meeting Minutes
Three Years Annual Meeting Minutes
Three Years Newsletter
Controlling Documents of Association
Training on Parliamentary Procedures
Oversight of General Timeshare Law

-Resales-

On-Site Representation by Licensed Agents
Association and Owner Sales
Marketing and Training of Sales Staff

-Rentals-

Central Reservation System
24 Hour Reservation Capabilities
Advertising & Marketing
-Electronic email blasts & Social Media

Association Management

Defender Resorts takes pride in the experience and professionalism of its Property Management Staff From check in, resort hospitality, housekeeping, routine staff maintenance to contracting for extensive specialty maintenance and repairs to developing procedures, sending notices, and keeping records of legal documents, Defender Resorts remains perpetually involved and informed.

Financial Management

Managing finances properly takes experience and commitment when it comes to property management. Defender Resorts will assist the Board in the preparation of a budget that includes annual operations budget as well as long-term budget for capital improvements and replacement reserves. It will collect homeowners dues, assessments, late fees and user fees, pay association invoices and much more.